Thank you for joining us in difficult times!
We work with a production company Printful. Products ordered by customers are produced by Printful in each region worldwide and sent directly to the customer. We continue to work with Printful to provide information on regions or products that are delayed in delivery due to Covid-19. Please check the updated information below was provided to us by Printful. All we and us in this information below mean Printful.
If you have any other questions, please do not hesitate to contact us at firstname.lastname@example.org. We will do our best we can!
Latest update : September 22, 2020
All-over print (AOP) fulfillment time has decreased to 3–8 business days in the US and Mexico, but DTG products in the US are now experiencing slight increase—the production can take 4–9 business days. DTG product fulfillment in other locations has not been affected.
We expect these delays to be temporary, and we're continuously hiring more people and expanding our operations to prepare for the end-of-the-year orders. Our facility in Mexico has already started taking on incoming embroidery and DTG orders.
In the US, all new DTG products are fulfilled in 4–9 days on average, AOP products take 3–8 business days, embroidery—2–7 business days, and other categories take 2–5 business days. Fulfillment speed in Europe is still 2–5 or 2–7 business days for all categories.
There's still a temporary limit for adding new all-over print (AOP) products for customers in the US and Canada. We estimate the limitations will be disabled soon, but the limit is currently 2 AOP products per day, and it is reset 24 hours after the second product is added.
Our Customer Support email reply time is about one day.
Please make sure to regularly check in with the latest fulfillment estimates published below. Note that our average fulfillment times are relevant for orders that come in after the date the averages are calculated, and don’t apply to older orders.
Thank you for your patience and for reading.
Remember to take care of your own health. Check the guidelines and current updates from the World Health Organization and Center of Disease and Control Prevention for staying safe during the pandemic.
Fulfillment estimates as of September 22
What's the fulfillment estimate for orders fulfilled in Australia?
We work with 2 partner facilities to fulfill orders locally in Australia. Their fulfillment estimate is currently 1–3 business days. Shipping is estimated to take 2–5 business days.
Note that due to the Covid-19 outbreak in Victoria, fulfillment and shipping for non-apparel orders might experience a 1-day delay.
Our Australian partner facilities currently fulfill a limited number of DTG and non-apparel products. When browsing our catalog, you'll see the AU badge on products that are available for local fulfillment in Australia.
What's the fulfillment estimate for orders fulfilled in Japan?
The fulfillment estimate for our partner facilities in Japan is currently 1–3 business days. Shipping is estimated to take 1–3 business days. There may be shipping delays due to Covid-19.
Our Japan partner facility is currently fulfilling a limited number of DTG products. When browsing our catalog, you'll see the JP badge on products that are available for local fulfillment in Japan.