General information on the availability of payment methods
At mallang.com you can shop with different payment methods via Paypal Plus. Here we have compiled information for you, which different factors can influence the availability of payment methods. We like to do that to make your order as pleasant as possible.
Important to know
A manual adjustment of the available payment methods is unfortunately not possible in our customer service.
Why is my desired payment sometimes not offered?
There are other factors that can affect the availability of a payment method, such as:
- The combination of name and address could not be found.
- This can be the case with spelling errors, relocations, marriage or reunion.
- You have specified a delivery address deviating from the billing address, packing station or a company address.
- When ordering, the personal purchase limit was exceeded.
- This is possible if there are still unpaid orders.
What can I do if my desired one is not offered?
Check if there are still open orders and pay them.
If the details of your delivery and billing address do not match, you can adjust it before completing the order.
It is possible that the desired payment method is still not available for an order. We ask for your understanding that we can not change this manually.
Payment by Paypal
You can pay safely and easily via PayPal. At the end of the order process you will be forwarded directly to PayPal.
If you are already a PayPal customer, you can log in there with your user data and make the payment. You are new to PayPal? Then you can log in as a guest or open a PayPal account and then confirm the payment.
The receipt of payment is usually booked within a few minutes and your order will be processed immediately.
After the return:
When you return your item, it will be credited to the PayPal account you are using. Whether the amount is deposited in your PayPal account or is returned to your bank account, you can even set with PayPal.
PayPal is not selectable as a payment method?
Unfortunately, we can not influence the selection of the offered payment methods manually. We ask for your understanding, if we can not offer the purchase by PayPal for an order.
Payment with credit card
With Paypal Plus you can pay conveniently and safely with your credit card. We accept via Paypal Plus your MasterCard and Visa credit cards. Your credit card will be charged only when your order is shipped.
If you return one or more items, the corresponding value will be credited back to the original debited credit card.
Your credit card details are encrypted using the SSL method. Due to this high security standard, shopping at Mallang is secure by credit card.
You do not need any additional software for that. Both already registered and not yet registered customers are automatically forwarded to their bank's website via PayPal payment processing. To complete the order, please follow the steps given there.
Payment by SEPA direct debit
With the direct debit of the Paypal Plus you can conveniently pay your order by having the amount automatically collected by mallang.com.
How do I open a direct debit mandate?
When you complete your order, you can select PayPal Plus Direct Debit from our various payment methods.
Just enter your IBAN after the selection.
By entering your data you confirm your agreement to collect the invoice amount. The direct debit mandate is valid for 36 months, so you do not need to re-enter your bank details on subsequent orders.
You can save up to five different IBAN and choose from the new order.
When will my invoice be debited?
Only when your package leaves our warehouse will we deduct the outstanding amount from your account. You will receive a confirmation of receipt by e-mail from us.
How do I get my money back?
The credit is always made to the account from which the amount was withdrawn.
It may take up to five business days for the credit to be visible on your account.
For returns, the refund will be made within 14 days of receiving your package.
More details can be found on our help page on repayment.
Paypal Plus direct debit is not offered to me?
Unfortunately, some payment methods are not available for every order. If you are not offered Paypal Plus direct debit, please choose another, available payment method.
We ask for your understanding that we can not influence the selection of the offered payment methods manually.
How safe is the direct debit procedure?
For secure transmission of your data we use the certified SSL encryption. Your bank, PayPal and credit card information is safe. In addition, you have an 8-week right of withdrawal, with which you can reverse the direct debit at your bank.
Would you like to withdraw my mandate?
A Paypal Plus direct debit mandate is valid for 36 months. If you would like to revoke your mandate, please contact our customer service. Our staff will then cancel the mandate for you. Have your account number or IBAN ready to remove.
Purchase on invoice
How does the purchase on account work?
If you choose to purchase on account when paying, PayPal will pay us immediately and you will transfer the amount to PayPal within 14 days.
After you receive the item, follow the payment instructions in the email that PayPal sent you. You do not need a PayPal account.
I already paid mallang.com, but still received the payment reminder from PayPal.
If you choose to purchase on account when paying, you'll need to transfer the amount to PayPal, not us.
When you bought the item, Paypal paid us immediately. If you paid us, it was paid twice and the payment to Paypal is still pending.
Request us to repay, so that you can then transfer the amount to Paypal.
I have not received the item, but still get the payment reminder from PayPal.
contact us to get the delivery status. If there is a delivery delay, ask us to inform Paypal.
I have canceled my order with purchase on account, but still received the payment reminder from PayPal.
We have to confirm the cancellation to Paypal, so that Paypal will not send any payment reminders. Please ask us to confirm the cancellation against Paypal.
I've returned the item I purchased by purchase on account, but still receive payment reminders from PayPal.
Once you have made the payment and returned the item, request us to repay.
If you have not made the payment yet, we need to confirm to Paypal that we have received the return, so that Paypal can cancel this purchase and stop the payment reminders.
I have not received an invoice for my purchase on account.
It is possible that the delivery note is the invoice or that we have sent you the invoice by e-mail. Contact us for more information. PayPal does not issue invoices when purchased on invoice.
Why are the transaction details not displayed in my PayPal account?
The purchase on account is a separate service offered by PayPal and not connected to your PayPal account.
If Paypal can not answer your question or you want to talk to Paypal about buying on account, contact Paypal Mo.-Fr. from 08:00 to 17:00 at 0800 723 4730 (free of charge from all German mobile and landline networks) If you are calling from abroad, please dial +353 1 436 9003 - foreign currency may apply.). You can also send Paypal an e-mail to firstname.lastname@example.org.
Invoice including VAT
Each delivery of Mallang is always accompanied by a delivery note. In addition, you can view in the 'My Account' under 'Orders' the proportion of VAT for each order and print out an order summary.
If you need an additional VAT invoice, you can request it from our customer service.