Here you can find answers to

Place an order

How can I place the order?
Once you have decided on a color and size, you can put your desired item in the cart. Just click on the button "Add to cart".

Is the requested article sold out?
Soon you could have more of it again. You can then give us your e-mail address and article number. With luck you will soon hear from us.

In the shopping cart
Here you will find an overview of all the articles that you have previously reserved for your purchase. Check your selection for color, size, quantity and the total amount to be paid.

Everything fits? Click on "Proceed to Checkout" to complete your order.

Important to know:
Only after completion of your order are the articles bindingly reserved for you.

How to proceed after the order?
Shortly after you order, you will receive a confirmation email from us with your order number. In "My Account" you can always check the status of your order under "Orders".

We will also email you when your shipment leaves our warehouse. In this email, you'll also get a tracking link to keep track of your package.

Cancel order

You ordered the wrong item or changed your mind at short notice? As long as the shipping process has not been completed and the order has not been packed, you can cancel it.
 
That's how it works:
Select in the My Account the menu item "Orders".
Click on "View / cancel order".
Click on "Cancel Order" to undo the entire order. To remove individual articles, click on "cancel article". Follow the instructions on the screen.

You can only cancel if the menu items "cancel article" or "cancel order" are active.
 
We can not cancel the cancellation.
Of course, you can always order again from us at any time.
 
You have redeemed a voucher for your order?
If you cancel a purchase using a voucher, it will be processed according to the type of voucher. Gift vouchers can be refunded as a voucher. In the case of promotional vouchers it can be reused limited. All vouchers can not be refunded in cash. If you have any questions, please feel free to contact us.
 
Your address has changed?
For connected orders, the delivery and billing address can not be changed. Please cancel in the case and order again to the new address. If your package is undeliverable due to the change of address, it will be automatically returned to us and you will be refunded the purchase amount.
 
A cancellation is no longer possible?
After receipt of the product, you can send the product to us within 30 days. Unfortunately, the consumer is responsible for shipping costs and the products must be the same as the new one.

For detailed information about the cancellation and return policy, please refer to #9, 10, 11 in Mallang Terms and Conditions.

Price change

The satisfaction of our customers comes first for us and therefore we always strive for a very good price-performance ratio.

Our sales prices are determined exclusively on the basis of an independent, internal calculation. Unfortunately, we do not have a guarantee system for our prices - they are adjusted for different factors, as is common in the trade. These include, for example, the availability of the item, closing sales or even seasonal offers.

You do not find the right one? Contact us !

We can process your request for you as quickly and easily as possible, if you have the information for us.