- We accept mallang.com products with the original tags attached.
- Your refund will be credited to the same payment method you used to make the purchase.
30 Days Guarantee
You can return your products within 30 calendar days (starting from the day you receive the products). In case of custom made products we are not obliged by law to refund. However, we also offer the ‘30 Days Guarantee’ for you!
In 'as-new' condition
It is important only that the product is unworn and has no signs of wear. The products should be returned in 'as-new' condition, with the original tag, together with the original unaltered package.
meaning outside Europe, are responsible for overseas shipping costs, and for all incurred delivery fees, VAT taxes and import surcharges for all exchanges and refunds. (Please contact us before returning products, we will support you!)
Step by Step to Return
1. Check the Return Policy
2. Check the products
if it is unworn and has no signs of wear and with the original tag, together with the original unaltered package.
3. Contact us.
Please send an email to firstname.lastname@example.org regarding your refund, stating your order number.
4. Securely seal the package
Ship to: Mallang / Chaewon Kim / Eisfeld. 5, 99423 Weimar, Germany
5. Send to us
- You are responsible for the cost of the return.
- We recommend shipping your return products via an insured ‘signature required’ delivery method.
- Keep your return slip preferably until you receive the confirmation email from us.
Once your package has arrived, processing and refund can take up to 14 days. Your refund will be credited to the same payment method you used to make the purchase. If the purchase amount has not been reimbursed after 14 days, please contact us.
Your item is broken or damaged?
We're sorry. In order to check your complaint, we ask you not to return the article, but to contact us first.
We can process your request for you as quickly and easily as possible, if you have the following information for us:
- Order number
- A short description of the defect and how it came about
After the return
Once your return has been received and processed, the purchase amount will be automatically refunded within 14 days. We ask for your patience.
Your refund will be credited to the same payment method you used to make the purchase.
At the cancellation
If you have canceled your order or an item is not available in exceptional cases, we will refund you the amount paid immediately.
The refund will be made according to the payment method
- Prepayment: You will receive the credit in the bank account from which you have transferred. It may take up to 5 business days before the credit can be seen on your account.
- Invoice: When returning the invoice amount is reduced to the returned item - you pay only for the item you have retained. If you have already paid the bill and send it back, we will refund the amount to the bank account you transferred from. It may take up to 5 business days before the credit can be seen on your account.
- Credit card: The credit will be returned to the credit card account charged by us. You can see the chargeback on your next credit card statement. It may happen that the date of the chargeback is the same as the date of the payment.
- Credit Card (Instant Refund): If the Instant Refund option is available depending on the order type and time of return, you will receive the credit on your credit card account before the return is finalized.
Please register your return in advance via your customer account and send back the registered articles within 14 days. Otherwise, the refunded amount will be withdrawn from your credit card.
- PayPal: The credit will be sent to the PayPal account you use. Whether the amount is deposited in your PayPal account or is returned to your bank account, you can even set with PayPal.
- Gift Voucher: The refund will be credited to your Mallang customer account. Cash payment of the credit is unfortunately not possible. If you have combined the gift certificate with another payment method, we will charge the coupon value with the item you keep. We will reimburse the amount paid in addition according to your chosen other payment method.
- Cash on delivery: If you have paid by cash, please note that we can not refund you the COD charge.
If you have multiple orders delivered by Mallang, you can send them back to us in one package.
Has an item not fit perfectly or do you want it in a different color?
1. Just send back your first order.
2. We will refund the purchase amount automatically after we have processed your return.
3. In the online shop, you can see if the item you want is still available. You can order it again.
You can only cancel if the menu items "cancel article" or "cancel order" are active.
Of course, you can always order again from us at any time.
If you cancel a purchase using a voucher, it will be processed according to the type of voucher. Gift vouchers can be refunded as a voucher. In the case of promotional vouchers it can be reused limited. All vouchers can not be refunded in cash. If you have any questions, please feel free to contact us.
For detailed information about the cancellation and return policy, please refer to #9, 10, 11 in Mallang Terms and Conditions.