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Delivery to Germany

We send your products via Deutsche Post or Hermes

  • Shipping costs: € 3,95

  • Free shipping on all orders over €100

  • Delivery time: 3 - 5 business days

* Before Holidays like Christmas it can take longer due to customs and traffic.
* We are currently unable to offer express delivery.

Delivery to EU

Ordering on mallang.com can be delivered to EU member states. We send your products via Deutsche Post or DHL.

  • Shipping costs: € 5,95
    (AT, BE, BG, CZ, DK, FI, FR, GR, IE, HR, HU, LT, LU, LV, NL, PL, PT, RO, SE, SI, SK, UK / Norway and Liechtenstein)

  • Free shipping on orders over €100
  • Delivery time: 5 - 10 business days

* Before Holidays like Christmas it can take longer due to customs and traffic.
* We are currently unable to offer express delivery.

Worldwide

Ordering on mallang.com can also be delivered to worldwide. We send your products via Deutsche Post.

  • Shipping costs: € 5,95

  • Free shipping on orders over €100

  • Delivery time: 10 - 14 business days

Order processing
Please note that we can not ship to an APO / FPO / DPO address.

Duties and fees
German VAT is included in the total price in orders for delivery within just the EU. Therefore, all our products shipped outside the EU do not include any VAT, so in this case we would like to kindly note that the consumers are responsible for all local customs, duties, taxes and fees in orders. 

The orders from outside the EU may upon entry into your country be subject to collection of customs duties. If this is of concern to you, we recommend you to inquire about this at your country's customs authority before you order from us. 
 
As this will differ from country to country, we are unable to explain about the case or concrete amount of customs taxation will be and also we can not be responsible for shipment delays or customs duty payments lawfully imposed on your end, upon entry of your order&shipment from us into your country of residence. If the order is rejected, you are responsible for the shipping costs, as well as additional duties, fees, customs or taxes in shipping. We are required by law to disclose the contents of the package and can not change this value. Thank you for your understanding.
 

Shipping guarantee
We work with Deutsche Post&DHL and Hermes, an established shipping company that we trust. However, we can not guarantee their performance. Shipping errors are rare, but then just contact us please, we can help you as possible as we can.

* Before Holidays like Christmas it can take longer due to customs and traffic.
* We are currently unable to offer express delivery.

 

Express Delivery

We ask for your understanding that the express shipping is not available now.

There are ways to track your order:

Shipping confirmation email
In it you will find the shipment number and the tracking link. This allows you to see online at any time the current status of your order.

My account
Simply click on the arrow button next to your order number under "Orders" and then on "Track consignment".

Deutsche Post
If you have your tracking number, just click the link. Deutsche Post Electronic consignment tracking Internet
:
deutschepost.de/briefstatus

Hermes
Hermes tracking link (only German)

myhermes.de/empfangen/sendungsverfolgung/

What status does your shipment tracking show?
Please first check if the package has been delivered to a neighbor. If this is not the case and the package has not been delivered to you within a delivery time after shipping, please contact us. We will immediately check the whereabouts of the package for you and, if necessary, submit a search request.

Delivery to DHL Packstation

We are happy to deliver your parcel to a packing station in Germany. (Please note that we can not ship worldwide to an APO / FPO / DPO address.)  You can select these during the order when specifying the delivery address.

Then click on "Add new address" and fill out the new input fields:
Post number
packing station
Post Code

Good to know:
- You do not know the number of your packing station? Find them by clicking on the link. ' To Packstationfinder '
- For deliveries to a packing station, payment by invoice is not possible.

Change Address

Under "My Account> Addresses" you can customize your delivery and billing address or add new ones. You can also set one of your addresses as the default address.

Has your address changed?
Please adjust your address in the customer account before you complete your order. For completed orders, the delivery address can not be changed afterwards.

As long as your order has not yet been shipped, you can simply cancel it and order your desired items after adjusting your address again.

Same-day delivery

Please understand that the same day delivery is not available.

In which countries does mallang.com deliver?

Order on mallang.com can be delivered to the delivery address in Germany and also Worldwide.

News from the destination country

Order processing
We use Deutsche Post & DHL and Hermes(DE) with a delivery time of 3 to 14 working days.
* Before Holidays like Christmas it can take longer due to customs and traffic.

  • DE : 3 - 5 business days
  • EU : 5 - 10 business days
  • International : 10 - 14 business days

Please note that we can not ship worldwide to an APO / FPO / DPO address.

Duties and fees
German VAT is included in the total price in orders for delivery within just the EU. Therefore, all our products shipped outside the EU do not include any VAT, so in this case we would like to kindly note that the consumers are responsible for all local customs, duties, taxes and fees in orders. 

The orders from outside the EU may upon entry into your country be subject to collection of customs duties. If this is of concern to you, we recommend you to inquire about this at your country's customs authority before you order from us. 
 
As this will differ from country to country, we are unable to explain about the case or concrete amount of customs taxation will be and also we can not be responsible for shipment delays or customs duty payments lawfully imposed on your end, upon entry of your order&shipment from us into your country of residence. If the order is rejected, you are responsible for the shipping costs, as well as additional duties, fees, customs or taxes in shipping. We are required by law to disclose the contents of the package and can not change this value. Thank you for your understanding.
 

Shipping guarantee
We work exclusively with Deutsche Post & DHL, an established shipping company that we trust. However, we can not guarantee their performance. Shipping errors are rare, but then just contact us please, we can help you as possible as we can.

Why is my order split into multiple packages?

We want your favorite items to arrive as soon as possible. Your order will be sent in exceptional cases in several partial deliveries.

Do not worry! This happens in the rarest cases and is determined by our ordering system based on various factors.

Should the case arrive, of course we will inform you about it. As soon as the packages leave our warehouse, you will receive an e-mail with the respective shipment number for each package.

 

You do not find the right one? Contact us !

We can process your request for you as quickly and easily as possible, if you have the information for us.